HOW DO I CONTACT YOU?
Our customer support email is email@example.com
WHAT CURRENCY IS USED ON KIZZYBELDESIGNS.COM?
All of our prices displayed on our website are in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction.
WHAT ARE YOUR PAYMENT OPTIONS?
We currently accept Visa, Mastercard, Discover and American Express and PayPal as forms of payment.
WHERE ARE YOU GUYS LOCATED?
We are based out of sunny San Diego, California.
WHERE IS MY ORDER CONFIRMATION?
We automatically send you a confirmation email of your order details and estimated delivery times once you completed the checkout process. If you didn't receive one, please do not worry. You can try these instead:
- Check your eMail Spam folder (often confirmation emails land there)
- Check your bank statement
- Or you may contact us so we can send you an email with your order details.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We are committed to getting your order out the door as soon as possible.
First: We process your order — We do the nitty-gritty backend stuff and prepare everything for printing your item.
Second: We print! Or sew :D All of our products are handmade/printed to ensure quality. Each and every item is made to order just for you!
Last But Not Least: From there, we package your order with love and send it your way.
USA orders are typically shipped via USPS and a tracking number will be provided via Email once your order has shipped.
CURRENT TURNAROUND/PROCESSING TIMES:
Nametape Items: 5-9 business days
Jewelry: 2-7 business days
Apparel: 5-7 business days
Drinkware: 3-7 business days
*Note: Processing times can increase during holidays (Mother's/Father's Day, 4th of July, Halloween, Christmas, etc)
PRIORITY PROCESSING OPTION
You may upgrade to the Priority Processing Option in order to push your order up the daily order list. (*Please do not use this option during COVID-19 as we can't promise faster processing due to limitations)
Standard shipping generally takes 2-7 business days, in addition to the initial processing time, but can take longer during busy holiday seasons or weather conditions. (In cases of delayed shipments, please feel free to contact us and will make sure to get it resolved as quickly as possible.
- Make sure you are shipping to a secure location. We are not responsible for lost or stolen packages.
- Please enter the correct delivery address at checkout. Any returned packages will be subject to returned shipping fees.
International Deliveries can take anywhere from 2-6 weeks, depending on location and customs. In most cases, international packages are delivered within 2-3 weeks after Processing Time. We are not responsible for delays or any additional customs charges once the package leaves the US.
HOW CAN I TRACK MY ORDER?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
As soon as your order has shipped out, we send out a shipping notification via email with a tracking number, letting you know that your order is on the way!
To track your package, you may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm
Please take note that the expected delivery date is provided by the courier, and is subject to change.
For questions about the status of your shipment or to reroute any orders due to address changes, please contact the courier directly:
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
Because of our automated process, any requests to change/cancel an order must be submitted BEFORE the item has entered production or has processed for shipping. Once an order has entered production or has shipped out, we are no longer able to edit/cancel the order. We start processing orders the same day they are placed and changes can only be made up until then. Please contact us immediately at firstname.lastname@example.org and we will do our best to accommodate the change for you, but we cannot make any promises.
WHAT IS YOUR RETURN POLICY?
I ORDERED MULTIPLE ITEMS BUT ONLY PART OF MY ORDER ARRIVED. WHY?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.
HOW DOES THE APPAREL FIT?
The majority of items on our website are unisex and fit true to size. Women can order their usual size for a relaxed fit, or size down one if a more fitted look is desired. Men should order their usual size. For more info please refer to the sizing chart in our product apparel product descriptions.
HOW SECURE IS MY PERSONAL INFORMATION?
Kizzybel Designs, LLC adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
HOW CAN I BE FEATURED ON YOUR SOCIAL MEDIA?
Displaying happy customers rocking our designs is our favorite part here at Kizzybel Designs.
If you email email@example.com or inbox our Facebook/Instagram page, we will make sure to post it to the site.
DO YOU OFFER WHOLESALE?
Yes, absolutely! Inquire ---> firstname.lastname@example.org (Attn: WHOLESALE)
Fill out the form to get in touch or contact us anytime at email@example.com
We do our best to answer any of your questions as quickly as possible!