FAQ


How do I place an order?

Simply choose your color/size from the dropdown menu on the product page, then click the "YES! I WANT ONE!" button and proceed to checkout.

 

What currency is used on KizzybelDesigns.com?

All of our prices displayed on our website are in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction.

Orders in California will be charged 7.25% sales tax.

 

What type of Payments do you accept?

At Kizzybel Designs, we accept following methods of payment:

  • PayPal
  • American Express
  • Diners Club
  • Discover Card
  • MasterCard
  • JCB
  • Visa

 

Do you ship internationally?

Unfortunately we currently only ship within the United States of America.

 

Do you offer Discounts or Coupons?

Absolutely! If you sign up to our mailing list as a first time customer you will receive a 10% OFF coupon code to use at checkout on your first purchase which can be used for any full priced or sales items available.

Other benefits include:

  • First to know about store flash sales
  • New products 
  • Additional coupons & promotional offers

Our customers are amazing, and we want to reward you for that!

 

Do I get an order confirmation email?

We automatically send you a confirmation email once you completed the checkout process. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

Please make sure to type your email address correctly. If you didn't receive one, please do not worry. You can try these instead:

  • Check your eMail Spam folder (often confirmation emails land there)
  • Check your bank statement or PayPal account
  • Or you may contact us so we can send you an email with your order details.

 

I did not apply the coupon code. What can I do?

Discount codes are not applied automatically and need to be entered during the checkout process. Unfortunately a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase. Please note that coupon codes can not be combined. Only (1) coupon per order can be applied. Coupon codes are received by email and must be used within the timeframe mentioned. 

 

How long does it take for my order to arrive?

Typically orders ship within 5-7 business days of payment.

Orders are delivered via First Class Mail by the USPS (United States Postal Service) 

 

Can I cancel or make changes to my order?

CANCELLATIONS: Please note that after a purchase is made on our website, we CANNOT cancel your order. 

CHANGES: We process orders the same day they are placed and changes can only be made up until then. If you notice a typo in shipping address, after you receive your confirmation, please contact us immediately at support@kizzybeldesigns.com and we will do our best to accommodate the change for you, but we cannot make any promises. Once your order has been shipped, we no longer have the ability to make changes the order.

 

Is there a tracking number?

Absolutely! Email support@kizzybeldesigns.com and mention your order number + shipping address so our customer support team can assist you and provide you with a tracking number.

You can track your package directly on the USPS website here: https://tools.usps.com/go/TrackConfirmAction_input

Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly: 

PHONE: 1-800-ASK-USPS (1-800-275-8777)

 

I ordered multiple items but only part of my order arrived. Why?

We do our best to reduce costs on your end so you don't have to pay high taxes on your items.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.

 

Where are you guys located?

Kizzybel Designs is a U.S. business, located in San Diego, California.

 

Double Billing

If you ordered one item only and it's double billed, please send us your order number (KDxxx) and screenshot of your charge to review so we can issue a refund.

 

Shipping Policy

Kizzybel Designs is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Kizzybel Designs will not be responsible for any duties, taxes, or customs fees under any circumstances.

If the order arrives at your country and the customer refuses to accept the package OR no attempt is made in the country of destination to deliver the package, Kizzybel Designs reserves the right to abandon the package(s) and will not be responsible for any refunds.

 

What is your Return Policy?

We keep it easy around here! If for any reason you are not happy with your purchase, please contact us and we will do our best to make it right now you!

 

How secure is my personal information?

Kizzybel Designs adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Have more questions? 

Contact us anytime at support@kizzybeldesigns.com, we do our best to answer any of your questions as quickly as possible!